GUIDELINES

Safety guidelines

Most people here are just like you: new in town and looking for good flatmates. These guidelines help you spot the few who aren't.

Before you pay anything

  • Never pay a deposit, reservation fee or first month's rent before you've seen the flat in person and signed a contract.
  • Pay by bank transfer to an account in the name on the contract. Never by Bizum to strangers, Western Union, gift cards or crypto.
  • Always get a receipt for any money you pay.
  • In Spain the legal deposit for a home is usually one month's rent. In Catalonia the landlord must lodge it with INCASÒL; ask for proof.

Spotting a scam

  • The price is far below other rooms in the same area.
  • The owner is "abroad" and offers to send the keys after you pay.
  • They avoid a live video call or a viewing, or keep finding excuses.
  • They pressure you to decide or pay today.
  • They ask for a copy of your passport or bank details before you've met.
  • The photos look like a hotel or appear in other listings.

On the video call

  • See the room and the whole flat live, not photos.
  • Ask them to show the view from the window and the street outside.
  • Talk about bills, cleaning, guests and noise.
  • Ask who the rental contract is with and how the deposit will be handled.

Meeting in person

  • Do the first viewing in daylight and tell a friend where you're going, or bring them.
  • Meet the people you'd live with, not just the person showing the room.
  • If something feels off, leave. You don't owe anyone a decision.

Protect your privacy

  • Your email is never shown. Share your phone number or social accounts only when you're ready.
  • Don't send ID, passport or bank details in chat.

Be a good match

  • Be honest in your profile; it's what makes the matching work.
  • Reply or pass: no one likes waiting.
  • Be respectful. Harassment, discrimination or pressure gets an account removed.